Knowledge Management
Related categories
-
Assigning & Approving Dynamics Case
The purpose of this Job Aid is to demonstrate to Managers and above how to assign a Dynamics365 case to a Dynamics user.
-
Canceling a Dynamics Case
The purpose of this Job Aid is to demonstrate to Managers and above how to cancel a Dynamics case.
-
Dynamics Holiday Schedule Updates
This Job Aid outlines the steps for updating the Dynamics Holiday Schedule.
-
UAT Access Job Aid
This Job Aid outlines the steps for users to gain access to UAT via multiple applications.
-
2025 Pantry Style Guide
This Style Guide outlines the steps for writing, formatting, and editing a Pantry document.
-
Assigning & Approving Dynamics Case
The purpose of this Job Aid is to demonstrate to Managers and above how to assign a Dynamics365 case to a Dynamics user.
-
Canceling a Dynamics Case
The purpose of this Job Aid is to demonstrate to Managers and above how to cancel a Dynamics case.
-
Pantry Intake Guide
The purpose of this Guide is to demonstrate how to receive, create, approve, and publish a Pantry article.
-
Pantry Submission Guide
The purpose of this Job Aid is to review the Pantry Document Submission Process through the ServiceNow (SNOW) ticket window.
-
PO PBI, Feature & Epic JobAid
JobAid to be used by POs for the creation of Product Backlog Items, Features and Epics within VSTS.
-
SNOW Intake Request Job Aid
The purpose of this Job Aid is to describe how to access, create, submit, review, and cancel/withdraw a ServiceNow ticket.
-
Waterfall Definitions Job Aid
A user guide outlining the Definitions needed to understand a Waterfall Job Aid Document.
-
Forwarding Research Response to Different Department Job Aid
The purpose of this Job Aid is to demonstrate to representatives from the Research department how to forward a response to a different department.
-
Opening & Submitting a Research Case Job Aid
The purpose of this Job Aid is to demonstrate how to open, process, and submit a Research case in Dynamics.
-
Research Direct Reply Not a Case Job Aid
The purpose of this Job Aid is to demonstrate how to complete a Research request for Direct Reply Not a Case request type.
-
Research Immediate Resolution Case Job Aid
The purpose of this Job Aid is to demonstrate how to create, process, and submit a Research Immediate Resolution Case request type.