The purpose of this Job Aid is to demonstrate to representatives from the Research department how to forward a response to a different department.

The purpose of this Job Aid is to demonstrate how to complete a Research request for Direct Reply Not a Case request type.

The purpose of this Job Aid is to demonstrate how to create, process, and submit a Research Immediate Resolution Case request type.

The purpose of this Job Aid is to demonstrate how to open, process, and submit a Research case in Dynamics.