Submitting Branch Error Cash Adjustment Ticket

Agents will complete the following steps:

1. Select Account Services in the Department field.
2. Select Adjustments in the Group field.
3. Select Branch Error Cash Adjustment in the Request Type field.
4. Navigate to the Additional Questions widget in the Case Info tab and complete the following substeps:
   1. Answer each question appropriately.
   2. Click the Save button.
   3. Proceed to the next step.
5. Add the case description into the freeform Description text box.
   Note: The Agent should enter what they want/need to charge for the cost center into this box.
6. Navigate to the Charge Cost Center widget and complete the following substeps:
   1. Click the New button.
      Note: The Quick Create: Fund Disposition pop-up should now appear.
   2. Enter the following information into the pop-up:
      • Cost Center
        Note: Ensure that the cost center search is formatted as [*XXXX] instead of [XXXX].
      • Type
      • Debit/Credit
      • Sub Type
      • Amount
        Example:

        Field	Example Selections
        Cost Center	*9907
        Type	Suspense
        Debit/Credit	Credit (post)
        Sub Type	DB
        Amount	$1.00

   3. Proceed to the next step.
7. Navigate to the Attachments widget and complete the following substeps:
   1. Select the appropriate option from the Category dropdown menu.
   2. Select the appropriate option from the Sub Category dropdown menu.
   3. Click the Choose File button.
   4. Select the appropriate file from File Explorer.
   5. Click the blue Upload button.
      Note: Users must click the Upload button in the widget upon selecting their file. If not, the file will not be uploaded.
   6. Proceed to the next step.
8. Click Submit.
9. End process.